At Eli Med Spa Wellness, we are committed to protecting the privacy, confidentiality, and personal information of our clients and website visitors.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when individuals visit our website, schedule appointments, purchase services, or receive treatments.
1. Information We Collect
We may collect the following information:
- Personal Information: Name, phone number, email address, date of birth, and contact details.
- Appointment Information: Booking history, treatment preferences, and service records.
- Medical Information: Medical history, allergies, medications, treatment consent forms, and relevant health information.
- Payment Information: Billing details and payment transactions processed through authorized third-party providers.
- Website Information: IP addresses, browser information, cookies, and website activity.
2. How We Use Your Information
Information collected may be used to:
- Schedule and confirm appointments.
- Provide safe and personalized treatments.
- Maintain client records and treatment histories.
- Process payments and purchases.
- Send appointment reminders and treatment follow-ups.
- Communicate promotions and special offers with appropriate consent.
- Improve our services and website experience.
- Comply with legal and regulatory obligations.
3. Client Confidentiality and Medical Records
Eli Med Spa Wellness respects the confidentiality of client medical histories, consultations, treatment records, and photographs.
Access to sensitive information is restricted to authorized personnel who require it for professional responsibilities.
We handle health information in accordance with applicable privacy laws, including HIPAA where applicable.
4. Online Booking and Third-Party Providers
Our website may integrate with third-party scheduling, payment, and client management platforms.
Information provided through these services may also be subject to the third-party provider's privacy policy.
We share only information necessary for authorized business operations, services, and transactions.
5. Text Messages and Email Communications
Clients may receive appointment confirmations, reminders, follow-up communications, and service-related notifications.
Promotional text messages and emails are sent in accordance with applicable consent requirements.
Clients who opt in to promotional text messages may reply STOP to unsubscribe or HELP for assistance where supported. Message and data rates may apply, and message frequency may vary.
Consent to receive promotional text messages is not a condition of purchasing services.
Mobile information and SMS opt-in consent are not sold or shared with third parties or affiliates for their independent marketing purposes.
6. Before-and-After Photography
Eli Med Spa Wellness may take photographs for treatment documentation, consultations, and progress tracking.
Photographs, testimonials, or videos will only be used for advertising, social media, or promotional purposes with appropriate client authorization.
Clients may decline optional promotional photography without affecting their services.
7. Sharing Personal Information
We do not sell client medical records or personal information for third-party marketing.
Information may be shared with authorized staff, treatment professionals, payment processors, booking providers, or other service providers as necessary and legally permitted.
Information may also be disclosed when required by law.
8. Information Security
We use reasonable administrative, physical, and technical safeguards to protect personal and sensitive information.
Access to client information is limited according to professional responsibilities.
Although we take appropriate precautions, no electronic system can guarantee complete security.
9. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve functionality, understand website traffic, and enhance the visitor experience.
Visitors may adjust certain cookie preferences through their browser or available website privacy settings.
10. Your Privacy Rights
Clients may contact us to:
- Request access to personal information.
- Correct inaccurate personal information.
- Update communication preferences.
- Opt out of promotional communications.
- Request deletion of information where legally permitted.
Certain medical, financial, and business records must be retained in accordance with applicable laws.
11. Data Retention
We retain personal and treatment information for as long as necessary to provide services, maintain accurate records, and comply with applicable legal requirements.When information is no longer required, it will be securely disposed of as appropriate.
12. Children's Privacy
Our website is not intended for children under 13.
We do not knowingly collect personal information online from children under 13 without appropriate parental or guardian authorization.
13. Third-Party Websites
Our website may contain links to external booking platforms, payment providers, or social media websites.
We are not responsible for the privacy practices of third-party websites.
14. Updates to This Policy
Eli Med Spa Wellness may update this Privacy Policy periodically to reflect changes in services, business operations, or legal requirements.
Updates will be posted on our website with the revised date.
15. Contact Information
Eli Med Spa Wellness
New Rochelle, New York
Address: 207 Washington Ave
New Rochelle, NY, 10801
Phone: (347) 548-6365
Email: elimedicalnr@gmail.com
For questions regarding this Privacy Policy or personal information, please contact us directly.
